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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  3. Good to Great - Wikipedia

    en.wikipedia.org/wiki/Good_to_Great

    658 21. LC Class. HD57.7 .C645 2001. Good to Great: Why Some Companies Make the Leap... and Others Don't is a management book by Jim C. Collins that describes how companies transition from being good companies to great companies, and how most companies fail to make the transition. The book was a bestseller, selling four million copies and going ...

  4. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  5. Gojek - Wikipedia

    en.wikipedia.org/wiki/Gojek

    Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the ...

  6. Kereta Api Indonesia - Wikipedia

    en.wikipedia.org/wiki/Kereta_Api_Indonesia

    1,246 m (4,088 ft) (Cikajang railway station) [ 5 ] PT Kereta Api Indonesia (Persero) (lit.'Indonesian Railways (State-owned) Limited', abbreviated as PT KAI or simply KAI) is a major railway operator in Indonesia and one of the public railway companies in the country. It is state-owned and pays track access charges.

  7. Kirk Cousins' issues have already sent Atlanta Falcons' hype ...

    www.aol.com/kirk-cousins-issues-already-sent...

    Kirk Cousins' arrival in Atlanta made many believe the Falcons were destined for the playoffs, but Week 1 raised significant concerns about the QB.

  8. NBC - Wikipedia

    en.wikipedia.org/wiki/NBC

    The channel, which was headquartered in the offices of the NBC News Channel affiliate news service in Charlotte, North Carolina, employed over 50 journalists to produce, write, anchor and provide technical services. Canal de Noticias NBC shut down in 1999 due to the channel's inability to generate sustainable advertising revenue.

  9. Indonesian language - Wikipedia

    en.wikipedia.org/wiki/Indonesian_language

    Indonesian (Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [ 9 ] It is a standardized variety of Malay, [ 10 ] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries.