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The FTC added that when customers contact Adobe's customer service to cancel a subscription, they "encounter resistance and delay from Adobe representatives."
A federal lawsuit alleges that Adobe misleads subscribers by hiding its cancellation fees until it’s time to dissuade them from leaving Adobe behind.
Steps that Adobe allegedly took to make it hard to cancel online subscriptions weren’t just annoying — they were illegal, according to the U.S. government.
Options available if an AOL account owner passes away. We know that dealing with the loss of a loved one is very difficult. AOL has processes in place to request the closure of the deceased user's account, to request the suspension of billing and premium services, and in certain circumstances to request content of the account.
In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.
Learn how to change your AOL paid subscription, cancel your AOL paid or premium subscription or terminate/delete your AOL username.
It alleges Adobe misled customers by hiding the early termination fee, and using it to pressure customers to keep their subscriptions when they attempted to cancel.
Use this guide to get the info you need about AOL billing, including how to update your method of payment, how to view your bill and how to contact AOL if you have questions about your account.
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