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A four-item six-point customer service satisfaction form. Organizations need to retain existing customers while targeting non-customers. [15] Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
Salah Gosh was reinstated to his former position as the Director General of NISS on 11 February 2018 by President Omar al-Bashir. On 13 April 2019, he resigned from his post, which was confirmed to Sudanese TV by the ruling Transitional Military Council .
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Retention costs include customer support, billing, promotional incentives, etc. Period, the unit of time into which a customer relationship is divided for analysis. A year is the most commonly used period. Customer lifetime value is a multi-period calculation, usually stretching 3–7 years into the future.
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