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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Effective Public Relations: Pathways to Public Favor. Author. Scott M. Cutlip. Publisher. Prentice-Hall. Publication date. 1952. Effective Public Relations is a book published in 1952 by University of Wisconsin professor Scott M. Cutlip and Allen H. Center. It was the first textbook in the field of public relations and introduced the "Seven Cs ...
The 7 Habits of Highly Effective People, first published in 1989, is a business and self-help book written by Stephen R. Covey. [1] The book goes over his ideas on how to spur and nurture personal change. The book also explores the concept of effectiveness in achieving results, the need for focus on character ethic rather than the personality ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
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