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Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [74] In 2009, after completing transition from their old service, Comcast had 7.6 million voice customers. [75] As of the end of 2013, Comcast Digital Voice had reached 10.7 million subscribers. [76]
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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Altice USA (also known as Optimum); AT&T Internet; Charter Communications (also known as Spectrum); Comcast High Speed Internet (also known as Xfinity); Consolidated Communications (including FairPoint Communications)
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