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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
States and union territories of India by the spoken first language [1] [note 1]. The Republic of India is home to several hundred languages.Most Indians speak a language belonging to the families of the Indo-Aryan branch of Indo-European (c. 77%), the Dravidian (c. 20.61%), the Austroasiatic (precisely Munda and Khasic) (c. 1.2%), or the Sino-Tibetan (precisely Tibeto-Burman) (c. 0.8%), with ...
livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage from ...
Gujarati is the chief and official language in the Indian state of Gujarat. It is also an official language in the union territories of Daman and Diu and Dadra and Nagar Haveli. According to the Central Intelligence Agency (CIA), 4.5% of population of India (1.21 billion according to 2011 census) speaks Gujarati.