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Hello, @user_admin2024! Thanks for reaching out by creating a new post about your chat concerns. You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Please let ...
Xfinity has the WORST customer service, period! I ordered the Xfinity internet service online in 12/2022. My order got canceled for no particular reason. Then I called their customer service line on 01/17/2023 to order again. The customer service representative whose name is Arthur helped me with the order. Then he tricked me into switching my ...
But the cost for cable and internet service plus the device fees monthly have gotten to high. Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to cancel all of your cable services and start the search for a new provider.
We do have phone agents at 1-800-Xfinity. I called last month and got through in 7 minutes, but it depends why you care calling. If you enter in your information you will get to an agent. When the automated system asks what you need, say "plan change" or "remove service" even if that is not necessarily what you want.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.
The NOW internet services are not connected to our traditional support systems like the Xfinity app or Xfinity.com Support options to manage your NOW subscriptions are all done through the NOW PORTAL or using the Xfinity assistant as you did for your activation. When you get to the Now portal make sure you are using the same email information ...
The Xfinity site describes two types of Seasonal Plans for Internet. The Seasonal Internet Access Plan ($29.95) is supposed to provide low speeds for Internet-driven devices like Ring cameras. The Seasonal Convenience Plan ($8.00) is supposed to only allow you to keep your email address, with no Internet access.
For an existing customer to apply for Internet Essentials, still first need to completely disconnect one's Xfinity internet service (I know no need to wait for 90 days.
The NOW Internet service customers will be getting a XB3 Xfinity Gateway. You will have a separate login portal for NOW Internet, and NOW Internet customers do not get Comcast.net email address.
Thank you for choosing to work with us here online for account support. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. We can take care of everything right here through our platform. If you do prefer to call us, you can reach our customer service at 1-800-934-6489.