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If you have a question about your order, stock availability or have a general query. Feel free to get in touch with the PLT customer service team, who are always on hand!
Order Query. Delivery Query. Refunds & Returns. Other. Please use the contact form below to let us help with your query. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed.
PrettyLittleThing Customer Service Contact Number and Email. Check out the table below for different ways to reach PLT customer service. It’s not impossible to do this alone, but DoNotPay has a faster way.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
Have a question about the status of your order or want to just want to say thanks? Discover our FAQs and all the answers you'll need here!
We've gone paperless! You'll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick and easy. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section).
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number. The crucial information you need to know about how to efficiently carry out an order on site. Visit our Contact Us page for further assistance.