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Money-back guarantee. A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. The 18th century entrepreneur Josiah Wedgwood pioneered many of the marketing strategies used today, including the satisfaction-or-money-back ...
In psychology, gainful employment is a positive psychology concept that explores the benefits of work and employment. Second only to personal relationships, work is the most important determinant of quality of life. [1] [2] Over 7855 articles were published on job satisfaction between the years 1976 and 2000. [citation needed]
Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [ 1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [ 2]
Need for achievement is a person's desire for significant accomplishment, mastery of skills, control, or high standards. The psychometric device designed to measure need-for-achievement, N-Ach, was popularized by the psychologist David McClelland. [ 1] [non-primary source needed] A need for achievement figures as a secondary or psychogenic need ...
Furthermore, happier employees display a higher level of loyalty, as they tend to stay for far longer periods in their organizations. Happiness at work is the feeling that employee really enjoy what they do and they are proud of themselves, they enjoy people being around, thus they have better performance.
Life satisfaction. Life satisfaction is an evaluation of a person's quality of life. [ 1] It is assessed in terms of mood, relationship satisfaction, achieved goals, self-concepts, and self-perceived ability to cope with their life. Life satisfaction involves a favorable attitude towards one's life—rather than an assessment of current feelings.
The economics of happiness or happiness economics is the theoretical, qualitative and quantitative study of happiness and quality of life, including positive and negative affects, well-being, [1] life satisfaction and related concepts – typically tying economics more closely than usual with other social sciences, like sociology and psychology, as well as physical health.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...