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Information technology service management ( ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. [ 1] Differing from more technology -oriented IT management approaches like network management and IT systems management, [ 2] IT service management is characterized ...
t. e. Information technology ( IT) is a set of related fields that encompass computer systems, software, programming languages, and data and information processing, and storage. [ 1] IT forms part of information and communications technology (ICT). [ 2] An information technology system ( IT system) is generally an information system, a ...
Information and communications technology ( ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [ 1] and the integration of telecommunications ( telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable ...
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [ 1][ 2][ 3] It is an alternative to the break/fix or on-demand ...
Information technology consulting. In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) is a field of activity which focuses on advising organizations on how best to use information technology (IT) in ...
Multicloud is the use of multiple cloud computing services in a single heterogeneous architecture to reduce reliance on single vendors, increase flexibility through choice, mitigate against disasters, etc. It differs from hybrid cloud in that it refers to multiple cloud services, rather than multiple deployment modes (public, private, legacy).
Microservices. In software engineering, a microservice architecture is an architectural pattern that arranges an application as a collection of loosely coupled, fine-grained services, communicating through lightweight protocols. One of its goals is to enable teams to develop and deploy their services independently.
IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. [ 1][ 2] The IT service provider can be an internal IT organization or an external IT services company. The recipients of ITaaS can be a line of business (LOB) organization within an ...