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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.
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A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured ...
DBP Malaysia was established as Balai Pustaka in Johor Bahru on 22 June 1956, [1] It was placed under the purview of the then Malayan Ministry of Education.. During the Kongres Bahasa dan Persuratan Melayu III (The Third Malay Literary and Language Congress) which was held between 16 and 21 September 1956 in both Singapore and Johor Bahru, Balai Pustaka was renamed Dewan Bahasa dan Pustaka.
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Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. [22]
The Hewlett-Packard Company, commonly shortened to Hewlett-Packard (/ ˈ h juː l ɪ t ˈ p æ k ər d / HYEW-lit PAK-ərd) or HP, was an American multinational information technology company headquartered in Palo Alto, California.