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3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5. Press Enter to send it. An official employee, such as myself or whoever is first available, will ...
Hello user_wglveq we can be reached via phone by calling 1-800-XFINITY(934-6489) 24/7/365. If the care concern is for Xfinity Mobile, we can be reached at 1 (888) 936-4968.
Mobile Customer Service Issues Not sure where to bring this up due to Xfinity obfuscating any support other than the Xfinity Assistant Chat. No public numbers to call and any number that I've found basically ends the call with directions to use the Xfinity Assistant for further assistance.
You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Please let me know if this helps!
Don't have don't want cellphone but yet Xfinity keeps asking for a mobile number and send email messages saying they tried to text me but couldn't or update my account with a mobile number. Many people, especially seniors don't use or want the expense of cellphones.
The high-level details are that my Xfinity mobile number/sim card was hacked on January 17th, the store where I purchased the service suggested that I was the victim of a “line takeover” crime, but I have not been able to get documentation in order to prove that I did not withdraw the funds from my bank accounts.
@user_es69zf The only phone number we have for support would be 1-800-XFINITY and it would route you to the best team possible to resolve your concern. Our team here also offers support for our valued customers for any questions or concerns you may have.
@RockneL wrote: Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support.
Find a local contact number. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers.
Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3pikBla where a Xfinity Mobile expert is available 24/7?