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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
The Customer Service System ( CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
Web Components are a set of features that provide a standard component model for the web [1] allowing for encapsulation and interoperability of individual HTML elements. Web Components are popular approach to build microfrontends . Primary technologies used to create Web Components include: [2] Custom Elements. APIs to define new HTML elements.
Overview. A web template system is composed of the following: A template engine: the primary processing element of the system; [1] Content resource: any of various kinds of input data streams, such as from a relational database, XML files, LDAP directory, and other kinds of local or networked data; Template resource: web template s specified ...
Web development is the work involved in developing a website for the Internet ( World Wide Web) or an intranet (a private network). [1] Web development can range from developing a simple single static page of plain text to complex web applications, electronic businesses, and social network services. A more comprehensive list of tasks to which ...
e. Cascading Style Sheets ( CSS) is a style sheet language used for specifying the presentation and styling of a document written in a markup language such as HTML or XML (including XML dialects such as SVG, MathML or XHTML ). [1] CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.
A user journey is the experiences a person has when interacting with something, typically software. This idea is generally used by those involved with user experience design, web design, user-centered design, or anyone else focusing on how users interact with software experiences. It is often used as a shorthand for the overall user experience ...
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).