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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
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The Ministry of Natural Resources and Environmental Sustainability (Malay: Kementerian Sumber Asli dan Kelestarian Alam), is a ministry of the Government of Malaysia that is responsible for natural resources, environment, climate change, land, mines, minerals, geoscience, biodiversity, wildlife, national parks, forestry, surveying, mapping and ...
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An air navigation service provider (ANSP) is a public or a private legal entity providing Air Navigation Services. [1] It manages air traffic on behalf of a company, region or country. Depending on the specific mandate, an ANSP provides one or more of the following services to airspace users: Air traffic management (ATM) Communication ...