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The Bank of America Corporation (often abbreviated BofA or BoA) is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina, with investment banking and auxiliary headquarters in Manhattan. The bank was founded by the merger of NationsBank ...
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Bank of America Merchant Services was created by Bank of America and First Data in 2009. [2] Bank of America Merchant Services manages sales and customer service and First Data handled the transaction processing. [1] In 2013, the company was the largest U.S. merchant acquirer by Visa and Mastercard volume, processing $517 billion in payments.