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Strangely enough, I've had better experiences with Chase customer service than Amex. Chase phone support was fine: lots of transfers, but I didn't have any actual issues and my tasks were resolved without a problem. Amex chat support was terrible at helping and kept disconnecting randomly, but live chat is always scuffed.
Chase's customer service is stateside when you have the Sapphire Reserve. Same with Amex--I get offshore customer service if I call on the Gold card; but I get stateside customer service on the Bonvoy Brilliant card. As a result, I only call those numbers when I want to talk to customer service--regardless of the card I'm actually calling about.
Chase is absolutely terrible with their customer service. Joined the air force recently and provided a change of address form from the USPS, yet after hours of holds and transfers, they left my CSP application in limbo. I'll be tryinf again, just later. Getting Amex for now.
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To unlock it, call 877-691-8086." After googling that number, people have reported it as a scam number. I did not call this number. I called Chase at 1-800-935-9935. Because I did not write down my banking account information nor do I own a Chase credit/debit card yet, they asked for my SSN and address to verify my identity/account.
Join our community, read the PF Wiki, and get on top of your finances! Chase customer service asked for full SSN. I called the chase customer service line which I know was legit and it asked me to enter some info into the dial pad and when I pressed pound, it almost instantly transferred. The part that got weird was the line was very staticky ...
Hi number is legit but if you are uncomfortable, call regular customer service. But as a chase employee, we NEVER ask for ssn over the phone just so you know. Call the credit card fraud number 800-955-9060. When it asks you for your account number, hit "0#" every time and eventually it will ring to a representative.
Chase secure message can do the same but it can take a day or two to get a response. If you need to supply more information it can take a day or two more to get what you need done. For comparison - what can take Amex chat 5 minutes to resolve can take a few days with chase. Reply reply. Sloan430.
I can’t wrap my head around why these phone customer service hours are like concealed information (joking)… makes no sense. You would think it would be posted on numerous different links regardless of search engines. Angry!! Issue at ATM currently and the number listed on ATM- is the same one on the back of our cards. That’s closed.
Update to my post: after going through this rigamarole a few more times during logins, the customer service agents began telling me that the secondary phone numbers on my account (one T-Mobile, one Google Voice) were not acceptable for 2FA anymore, and that I needed to change my password.