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Get the Support you Need and Explore the American Express US Help Center to Read Answers to Some of the Most Frequently Asked Questions and Topics.
For complaints about your Credit or Charge Card account, you can either: Log in to your account and chat with us online or in your American Express ® Mobile App ; Give us a call – speak to a Customer Care Professional by calling the number on the back of your Card or 1300 132 639; Write to us at: Global Customer Research & Solutions
Our Grievance Redressal Policy focuses to improve customer satisfaction by collecting feedback from customers across all business units and action plans are put in place to address key issues (including vendor related issues) which are assigned to the relevant senior leaders to action.
Browse Amex phone numbers and mailing addresses for personal accounts, business accounts, travel, and membership rewards. Contact American Express today.
American Express has over 160 years of providing excellent customer service. If you have a complaint we’ll seek to resolve it within three business days, confirming its resolution in writing to you. If this isn’t possible, we’ll write to you within five business days acknowledging your complaint.
How do I contact American Express? As a Card Member, you can reach us anytime through your online account at americanexpress.com. Once you're logged in, look for the "Chat" icon in the bottom corner of the "Home" screen. You can also call us at the phone number on the back of your Card.
Need help with your Card or Account? We're here to help you. We have 24/7 support via our App & a Help Center, with answers to FAQs. Learn more.
Try your case with American Express Complaints team. If you are not satisfied with the result of the call with Customer Service, we will escalate your case to the complaint department. You can also submit your claim in writing to the complaint department.
Connect With American Express Online Customer Service & Get Digital Customer Support Through the Mobile App, Facebook Messenger & Other Online Tools!
Overseas: +44 (0)1273 696 933. Contact American Express for your business queries. Access our customer service details, start an online live chat or visit our FAQ's for quick answers.