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Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many software come with a softphone), email, live chat ...
Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16 ] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17 ] Gojek app was launched in January 2015, [ 18 ] and in less than two years, the app racked up nearly 30 million ...
Salesforce. [1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Founded by former Oracle executive ...
Telkom is one of the world's oldest telecommunication companies. The company can be traced back to the establishment of the first electromagnetic telegraph service in Indonesia on 23 October 1856, by the Dutch colonial government to connect Batavia (Jakarta) and Buitenzorg (Bogor).
A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...
Customer experience system. A customer experience system is a business and operational support system (BSS/OSS) intended to help service providers to improve customer experience. In the past, communications service providers (wired communication, wireless, broadband cable, satellite) and other companies competed through product differentiation ...
The company is a major customer of the local railway equipment industry, PT Industri Kereta Api, operating passenger coaches, freight wagons and electric multiple units made by the Madiun -based company.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used ...