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Online shoppers spent $942 million to make Free Shipping Day the third highest spending day of the 2010 holiday season, [3] ultimately boosting online sales 61 percent from 2009. [4] In 2011, Free Shipping Day became a billion-dollar shopping holiday with $1.072 billion in sales, [ 5 ] followed by $1.01 billion during Free Shipping Day 2012.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
Online retailing is big business these days, with the top 500 Internet retailers growing by an average of 18% in 2011. E-commerce currently makes up about 8% of all retail sales, and that number ...
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Amazon Essentials Women's Short-Sleeve Woven Blouse. $11 $25 Save $14. Just right for wearing under blazers or cardigans at the office, this classy everyday top is made with light and flowy ...