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The Service Design Package ( SDP) contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio . The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL . The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when ...
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
Process of formally grouping configuration items by type, e.g., software, hardware, documentation, environment and application. Process of formally identifying changes by type e.g., project scope change request, validation change request, infrastructure change request this process leads to asset classification and control documents .
Configuration management ( CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [ 1][ 2] The CM process is widely used by military engineering organizations to manage changes ...
Release management. Common names of versions during different stages in software development. Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes testing and deploying software releases. [ 1][ 2]
Runbook automation (RBA) [8] is the ability to define, build, orchestrate, manage, and report on workflows that support system and network operational processes. Areas of a business ideal for IT automation are Operations Teams, Service Desk, Network Operations Center's (NOC's), Cloud Operations, Integrations, and Automation Center of Excellence (CoE).
Recent versions have aligned the naming of select control objectives to established ITSM process names. FitSM [12] is a standard for lightweight service management. It contains several parts, including e.g. auditable requirements and document templates, which are published under Creative Common licenses. Its basic process framework is in large ...
A configuration management database ( CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items ). It is useful to break down configuration items into logical layers. [ 1] This database acts as a data warehouse for the organization and also ...