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Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Find out how customer experience differs from customer service and customer satisfaction, and how it affects loyalty and brand value.
BPMN is a graphical representation for specifying business processes in a business process model. It provides a notation that is intuitive to business users, yet able to represent complex process semantics, and maps to execution languages such as BPEL.
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services.
Apple had been counting on new artificial intelligence features to make the iPhone 16 a major hit. But pre–sale estimates point to a more muted early response than Apple had hoped.
Mookie Betts homered and drove in three runs to mark his return from a broken left hand, Shohei Ohtani also went deep and the Los Angeles Dodgers defeated the Milwaukee Brewers 5-2 on Monday night.
Daniel Craig and Rachel Weisz had a celebratory kickoff after arriving in Italy for the 81st Venice Film Festival.. Ahead of the premiere of Craig's film Queer, the couple attended a dinner in ...
Customer satisfaction is a term used in marketing to evaluate customer experience and how products and services meet or surpass customer expectations. Learn about the theoretical frameworks, metrics, and methods to measure customer satisfaction and its impact on loyalty and retention.