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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
Apparently the entity became "Richard-Ginori" in the late 1800s, and is now called "Ginori 1735" (following a more recent rebranding by the current owner). The company's registered name appears to be "Richard Ginori s.r.l." (no hyphen), however Italian wikipedia has it as Richard-Ginori (with hyphen).
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
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