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Learn how to turn off 2-step verification and receive a verification code to sign into your AOL account. You can use phone verification or authenticator app verification to add an extra security step.
Learn how to troubleshoot common sign-in issues with your AOL account, such as forgetting your username or password, getting an invalid password error, or being asked to verify your identity. Find out how to use the Sign-in Helper, reset your password, deauthorize devices, and more.
Learn why you may be asked to verify your account after entering the correct password for your AOL email. Find out the possible reasons and how to update your recovery options to access your account.
A personal unblocking key (PUK) is used to reset a PIN on a SIM card when it is forgotten or lost. Learn how to use PUK, its limitations and related codes.
Learn how to recover your password or username if you forgot them and have access to your email account. Go to Special:PasswordReset and follow the instructions.
Learn how users can reset their own passwords without calling the help desk, using various authentication factors and methods. Compare the benefits, security risks and challenges of self-service password reset systems.
A security key is a physical device that gets uniquely associated with your AOL account after you enable it. Each time you sign in with your password, you'll be prompted to approve access to your account using your key. This prevents anyone who doesn't have your security key device from gaining access to your account.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address