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  2. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]

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  4. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.

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  7. Operations support system - Wikipedia

    en.wikipedia.org/wiki/Operations_support_system

    They support management functions such as network inventory, service provisioning, network configuration and fault management. Together with business support systems (BSS), they are used to support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities.

  8. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    A four-item six-point customer service satisfaction form. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.

  9. Hyderabad Multi-Modal Transport System - Wikipedia

    en.wikipedia.org/wiki/Hyderabad_Multi-Modal...

    The Hyderabad Multi-Modal Transport System, commonly abbreviated as MMTS, is a suburban rail system in Hyderabad, India. [5] A joint venture of the Government of Telangana (formerly Government of Andhra Pradesh ) and the South Central Railway , it is operated by the latter.