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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
A study of workers in 27 countries surveyed in mid-2021 and early 2022 found they would on average be willing to sacrifice 5% of their pay to be able to work from home two to three days per week. 26% would quit immediately or seek a new job if they were required to work five or more days per week.
See more in Make Money or ask a money question . 5. Remember: Quality Over Quantity. The Internet makes it easy to get caught in the race of applying to as many jobs as you possibly can.
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The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. [4] [5] [6] In some contexts, the term smartsourcing is also used. [7]