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2. G2 Crowd - Wikipedia

   en.wikipedia.org/wiki/G2_crowd

   Products. Reviews. Employees. 575 (2022) URL. www .g2 .com. G2.com, formerly G2 Crowd, is a peer-to-peer review site headquartered in Chicago, Illinois. It was known as G2 Labs, Inc. until 2013. The company was launched in May 2012 by former BigMachines employees, with a focus on aggregating user reviews for business software.

3. Trustpilot - Wikipedia

   en.wikipedia.org/wiki/Trustpilot

   US$63.1 million (2023) [ 1] URL. www .trustpilot .com. Trustpilot Group plc, is a Danish consumer business operating a review website founded in Denmark in 2007 which hosts reviews of businesses worldwide. Nearly 1 million new reviews are posted each month. [ 2] The site offers freemium services to businesses. [ 3]

4. Customer review - Wikipedia

   en.wikipedia.org/wiki/Customer_review

   A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...

5. Customer feedback management services - Wikipedia

   en.wikipedia.org/wiki/Customer_Feedback...

   Customer feedback management ( CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. [1]

6. Software testing - Wikipedia

   en.wikipedia.org/wiki/Software_testing

   v. t. e. TestingCup – Polish Championship in Software Testing, Katowice, May 2016. Software testing is the act of checking whether software satisfies expectations. Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor. [ 1] Software testing can determine ...

7. Recommender system - Wikipedia

   en.wikipedia.org/wiki/Recommender_system

   Recommender systems have also been developed to explore research articles and experts, [ 7] collaborators, [ 8] and financial services. [ 9] A content discovery platform is an implemented software recommendation platform which uses recommender system tools. It utilizes user metadata in order to discover and recommend appropriate content, whilst ...

8. Customer communications management - Wikipedia

   en.wikipedia.org/wiki/Customer_communications...

   Customer Communications Management ( CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred to printed documents, archived digital documents, and email. [1] Organizations' digital transformation of customer communications expanded communication distribution including SMS, in-app ...

9. Reputation management - Wikipedia

   en.wikipedia.org/wiki/Reputation_management

   Contents. Reputation management. Reputation management, originally a public relations term, refers to the influencing, controlling, enhancing, or concealing of an individual's or group's reputation. The growth of the internet and social media led to growth of reputation management companies, with search results as a core part of a client's ...