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Expert Alumni. @Erucan14 If you are working in the desktop version of TurboTax, you can get a screen code by using the Online menu option and then ScreenShare Code. If you are working online with TurboTax, the agent you talk to can tell you how to get a code that will allow for screen sharing.
TurboTax doesn't have screen share, but you can send your tax return with a token that will allow an Expert to investigate any problem. All personal information that you mentioned is hidden. In TurboTax Online: Click Tax Tools in the menu to the left. Click Tools, and then Click Share my file with Agent. A pop-up message will appear.
Log in to your TurboTax account to start, continue, or amend a tax return, get a copy of a past tax return, or check the e-file and tax refund status.
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Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/. I hope that helps; please let me know if you need any more assistance!