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  2. OpenOffice.org - Wikipedia

    en.wikipedia.org/wiki/OpenOffice.org

    OpenOffice included a word processor (Writer), a spreadsheet (Calc), a presentation application (Impress), a drawing application (Draw), a formula editor (Math), and a database management application (Base). [16] Its default file format was the OpenDocument Format (ODF), an ISO/IEC standard, which originated with OpenOffice.org. It could also ...

  3. Business Model Canvas - Wikipedia

    en.wikipedia.org/wiki/Business_Model_Canvas

    The Business Model Canvas is a strategic management template used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  5. Microsoft PowerPoint - Wikipedia

    en.wikipedia.org/wiki/Microsoft_PowerPoint

    Innovations included: the first application designed exclusively for the new Windows 3.1 platform, full support for TrueType fonts (new in Windows 3.1), presentation templates, editing in outline view, new drawing, including freeform tool, autoshapes, flip, rotate, scale, align, and transforming imported pictures into their drawing primitives ...

  6. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    It is critical that the product development core team are involved in this process. They must be the ones who take the lead in defining the topic, designing the sample (i.e. the types of customers to include), generating the questions for the discussion guide, either conducting or observing and analyzing the interviews, and extracting and processing the needs statements.

  7. Application software - Wikipedia

    en.wikipedia.org/wiki/Application_software

    Application software. An application program ( software application, or application, or app for short) is a computer program designed to carry out a specific task other than one relating to the operation of the computer itself, [ 1] typically to be used by end-users. [ 2] Word processors, media players, and accounting software are examples.

  8. Template (word processing) - Wikipedia

    en.wikipedia.org/wiki/Template_(word_processing)

    Word processing templates enable the ability to bypass the initial setup and configuration time necessary to create standardized documents such as a resume. They also enable the automatic configuration of the user interface of the word processing software, with features such as autocompletion , toolbars, thesaurus, and spelling options.

  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...