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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17] Gojek app was launched in January 2015, [ 18] and in less than two years ...
Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [ 3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [ 4] The objective of BPMN is to support ...
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Cipto Mangunkusumo or Tjipto Mangoenkoesoemo (4 March 1886 in Pecangakan, Ambarawa, Semarang – 8 March 1943 in Batavia) was a prominent Indonesian independence leader and Sukarno 's political mentor. Together with Ernest Douwes Dekker and Soewardi Soerjaningrat, he was one of the three founders of the influential Indische Party, a political ...
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Batik [b] is an Indonesian technique of wax-resist dyeing applied to the whole cloth. [1] [4] [2] [5] [6] This technique originated from the island of Java, Indonesia. [3]Batik is made either by drawing dots and lines of wax with a spouted tool called a canting, [c] or by printing the wax with a copper stamp called a cap.