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The BUMN Untuk Indonesia ("SOEs for Indonesia") campaign was launched by the Ministry of State Owned Enterprises in April 2020; [1] this logo was introduced together with a rebranding of the Ministry and the introduction of the AKHLAK core values across all state-owned enterprises effective on 1 July 2020.
Telkom Indonesia is a state-owned telecommunications conglomerate with headquarters in Bandung and Jakarta. It was founded in 1856 as the first telegraph service in Indonesia and has diversified into fixed line, mobile, internet, and other services.
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
In financial services, Astra's businesses provide financial products and services to support its automotive and heavy equipment sales. The group was also involved in retail banking through a stake in PT Bank Permata Tbk until the late 2010s. In 2019, Astra invested US$150 million in application-based, on-demand service Gojek. [4]
Customer success is a strategy to ensure customers achieve their desired outcomes with a product or service. It involves metrics, sub-functions, tools, and roles to enhance customer satisfaction and lifetime value.