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Live Chat can be found on Your Epic Account pages on EpicPass.com. For further assistance: U.S. resort or multi-resort access, call: (970) 754-0005. Hours of operation: 8 a.m. to 5 p.m. MT; 7 days a week. Whistler Blackcomb access, call: (604) 967-8950. International guests, call: +1 (800) 766-0449. Our Resorts.
Customer Service. comments@vailresorts.com U.S. resort or multi-resort access, call: (970) 754-0005 Hours of operation are 8 am – 5 pm MT 7 Days/Week Epic Pass Help Center
My Epic Gear. Why are some My Epic Gear Member Service and Slopeside Pick-Up and Drop-Off locations no longer available for the 2023/24 season?
If your question is about the pass product itself (resort access, peak restricted dates, etc.), call Guest Services at (970) 754-0005. If you have questions about your financing terms, payments, or balance, please contact Uplift directly at (844) 257-5400.
To request a refund, you need to do one of the following: Visit the resort ticket window no later than the last day of your ticket. Please contact customer service at (970) 754-0005 by no later than 5 PM MT/PST on the last day of your ticket.
You may also complete your reservation by calling Guest Services at (970) 754-0005 or visiting the Epic Pass Customer Service team at the Mountain Village ticket office in Heritage Plaza located beneath the gondola in Mountain Village, or the Oak Street ticket office in Telluride, located at the Gondola Station Telluride.
Your Pass, Now On Your Phone. The Mobile Pass feature on the new My Epic App means more laps and fewer lines. Using Bluetooth Low Energy technology; it scans you at the lift hands-free, straight from your pocket. So now you can skip the ticket window, and get straight to the fun part.