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2. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider.

3. Outsourcing - Wikipedia

   en.wikipedia.org/wiki/Outsourcing

   Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida. Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.

5. Customer engineer - Wikipedia

   en.wikipedia.org/wiki/Customer_engineer

   Customer engineers are also referred to as customer support engineers or customer service engineers. Most customer engineers provide corporate technical assistance which includes debugging mainframe computers and developing outdated products. Customer engineers need to keep up to date on the latest technical developments in their company's customers. Part of their job description requires ...

6. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail. [1][2] Customer service representatives answer ...

7. Business process management - Wikipedia

   en.wikipedia.org/wiki/Business_process_management

   Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries. The Association of Business Process ...