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The Ministry of Communications (Malay: Kementerian Komunikasi) is a ministry of the Government of Malaysia that is responsible for digitalisation, communications, multimedia, radio broadcasting, digital terrestrial television broadcasting, other media broadcasts, information, personal data protection, special affairs, media industry, film industry, domain name, postal, courier, mobile service ...
The Ministry of Communications and Informatics ( Indonesian: Kementerian Komunikasi dan Informatika; abbreviated as Kominfo) is an Indonesian government ministry that is responsible for communications, information affairs and internet censorship. The ministry reports to the president and is currently led by Budi Arie Setiadi, the Minister of ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
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The Malaysian Communications and Multimedia Commission (Abbreviation: MCMC [a]; Malay: Suruhanjaya Komunikasi dan Multimedia Malaysia or SKMM) is a regulatory body whose key role is the regulation of the communications and multimedia industry based on the Malaysian Communications and Multimedia Commission Act 1998, [1] the Communications and Multimedia Act 1998, [2] and the Strategic Trade Act ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
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