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The Ministry of Communications and Informatics ( Indonesian: Kementerian Komunikasi dan Informatika; abbreviated as Kominfo) is an Indonesian government ministry that is responsible for communications, information affairs and internet censorship. The ministry reports to the president and is currently led by Budi Arie Setiadi, the Minister of ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
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The Ministry of Communications (Malay: Kementerian Komunikasi) is a ministry of the Government of Malaysia that is responsible for digitalisation, communications, multimedia, radio broadcasting, digital terrestrial television broadcasting, other media broadcasts, information, personal data protection, special affairs, media industry, film industry, domain name, postal, courier, mobile service ...
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels ...
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Customer Communications Management ( CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred to printed documents, archived digital documents, and email. [1] Organizations' digital transformation of customer communications expanded communication distribution including SMS, in-app ...