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If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety. Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
Dial 1-800-345-7669 to call PlayStation for immediate assistance. Use any phone to dial the toll-free international number for PlayStation’s customer support between the hours of 9 a.m. and 6 p.m. PST, Monday through Friday, so you can speak directly to a representative.
Reach customer support by phone. The PlayStation support line (1–800-345–7669) is my top recommendation for fastest resolution when facing urgent issues. Support agents can quickly diagnose problems and submit requests the other channels often can‘t resolve directly. My advice is prioritizing the phone line for: Account locks or password ...
A place where you can find solutions and ask questions. Community Support by Sony. Get Support Content on the Go! Google Play App Store. Chat with an agent for help with your Sony® Consumer Electronics products.
All support for the Sony Playstation® console, Playstation games and Playstation accessories is handled by Sony Computer Entertainment, Inc. Information is available online at https://support.us.playstation.com/.
Live Chat Opens at 8am PT, so there is still ~1hr until they open. When they are open you can go to https://support.playstation.com/PreChatEnglishForm and select HELP WITH MY ACCOUNT > CONTACT US. Phone support is currently still closed due to the COVID-19 pandemic, I believe.
PlayStation Support strives to respond to email queries in a timely manner, typically within 24-48 hours. It’s important to provide a clear and concise description of your issue in your email to ensure that PlayStation Support can understand and assist you effectively.
Call PlayStation Support: In case you prefer speaking with a customer service agent directly over the phone, you can call PlayStation’s helpline at 1-800-345-SONY (7669). Before dialing, make sure you have your PSN account details and console serial number ready for a smooth experience.