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The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.
Toll-free numbers are also sometimes confused with 900-numbers, for which the telephone company bills the callers at rates far in excess of long-distance service rates for services such as recorded information or live chat. These toll-free numbers can normally be called from any telephone in Canada or the U.S., though the owner (and sometimes ...