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The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
In this article, we list tips to help you write a customer service representative, discuss common skills to include on this resume and provide you with two resume examples. Once you're ready to apply, upload a resume file or build an Indeed Resume.
This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role.
Creating a good resume for a customer service representative job will help you get noticed. In this article, we share sample resumes and key tips. Learn how to highlight your experience and skills. Find out what hiring managers look for in resumes. Make your resume clear and focused. Compiled and approved by Marie-Caroline Pereira.
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, and exchanges. Provide product information and recommendations to customers. Maintain accurate customer records and order information in CRM system.
Actively educated and advised customers about a broad range of client products and services. Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client products and services. Key Achievements. Awarded Employee of the Month for 5 months straight.
Check out our resume examples for customer service jobs for inspiration and our expert writing guide for advice to help you with the job search process.