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BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Learn about the benefits, threats, and challenges of BPO, as well as its sub-segments and examples.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Learn about the role, history and responsibilities of a chief technology officer (CTO), who manages technical operations and research and development of an organization. Find out how CTOs differ from chief information officers (CIOs) and other executive positions.
Learn about the role and responsibilities of a chief commercial officer (CCO), who is an executive-level leader responsible for the commercial strategy and development of an organization. Find out how a CCO combines technical knowledge, marketing skills and strategic management to drive business growth and market share.
Knowledge process outsourcing (KPO) is the outsourcing of core information-related business activities that require advanced skills and expertise. Learn about the types, importance, risks, benefits, and origin of KPO, especially in India and the Philippines.
Outsourcing is a business practice of using external providers for business processes that would otherwise be handled internally. Learn about the origin, motivation, and examples of outsourcing, as well as the related concepts of offshoring, insourcing, and midsourcing.
Learn about the role, responsibilities and challenges of a chief customer officer (CCO), the executive responsible for the total relationship with an organization’s customers. Find out how CCOs are defined, measured, trained and supported by various associations and resources.
Concentrix Corporation is an American multinational business process outsourcing company headquartered in Newark, California.It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4]
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