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Your Docusign eSignature subscription entitles you to a base number of envelopes as part of your plan allowance. If your envelope usage exceeds this allowance, each envelope used in excess is considered an “additional” envelope that will be billed to you in a “Pay-As-You-Go” manner, where Docusign will charge a set, per-envelope fee.
Fill out the form with details like the subject and timing of your issue. Select how you wish to communicate with Support (e.g., a callback) and Submit your case. After you create a case, you can log in to the Docusign Support Center, check the status of your case, and send a secure message to Support through case comments at any time until the ...
Docusign is centralizing administrative experiences for easier organization and account management. Administrators can go here to learn more about how we're streamlining navigation.
To cancel your subscription: Log into your Docusign account as an Administrator. Select Admin from the top navigation bar. Select Plan and Billing under ACCOUNT. Select Change Plan. You'll be directed to the Docusign Plans and Pricing page; scroll to the bottom and select Cancel Subscription. Select Confirm Cancel.
Adding an access code for your recipients adds an extra level of security to your documents. You add a code to a recipient on the document, and then communicate the code to the recipient. You can relay the code in any way that you wish, such as by phone or in a separate email communication. However, do not include the code in the document ...
Report a security issue. Recognize a phishing/spoofing attempt. API and developer issues. More support options. I can't reset my password. Use this form if you are unable to access your Docusign account. Provide your phone number and a DocuSign Support Expert will call you within the next 3 hours. If you are a customer outside the United States ...
Sign a document sent to you via email. To begin: Open the email and select REVIEW DOCUMENT. Select CONTINUE. Review the documents by scrolling or using the page thumbnails in the right-hand navigation pane. When you're ready to sign, select the yellow START tag on the left to begin. Select the Sign icon to add your signature (if you do not have ...
As an administrator, you can allow users of an account to share access to envelopes with other users on the account. From the Accounts view, select Users. Locate the user you want to manage sharing settings for, and select Actions > Manage Shared Access. Select Share Access with Others. Select one of the following permissions and then select Next:
Select Usage from the options on the left, and then select the Account Activity Report. Use the date filter (the dropdown on the left with the default value of Month to Date) to select the date range you wish to see. Select Run Report. The Envelopes Sent column will display the number of envelopes your account has used during the timeframe ...
At the Let's Verify your Identity prompt, select any country from the list. Select an available ID option. Follow the prompts for the ID you selected to complete the authorization. The ID verification fails, and you receive a notification that the sender must manually review the ID you submitted.