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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
Indonesian (Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [9] It is a standardized variety of Malay, [10] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries.
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.
PT Perusahaan Listrik Negara (Persero) (lit. ' State Electricity Company ', abbreviated as PLN) is an Indonesian government-owned corporation which has a monopoly on electric power distribution in Indonesia and generates the majority of the country's electrical power, producing 176.4 TWh in 2015.
A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured ...
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
PT Batik Air Indonesia, [3] operating as Batik Air, is an Indonesian scheduled airline based at Soekarno–Hatta International Airport in Jakarta.The airline was founded in 2012 as the full-service arm of the Lion Air Group and made its maiden flight on 3 May 2013 from Jakarta to Manado and Yogyakarta.