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  2. Identify legitimate AOL websites, requests, and communications

    help.aol.com/articles/identify-legitimate-aol...

    • Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.

  3. Recognize a hacked AOL Mail account - AOL Help

    help.aol.com/articles/recognize-a-hacked-aol...

    Change your password immediately. 2. Delete app passwords you don’t recognize. 3. Revert your mail settings if they were changed. 4. Ensure you have antivirus software installed and updated. 5. Check to make sure your recovery options are up-to-date. 6. Consider enabling two-step verification to add an extra layer of security to your account.

  4. Contact AOL customer support - AOL Help

    help.aol.com/articles/account-management...

    In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.

  5. Technical support scam - Wikipedia

    en.wikipedia.org/wiki/Technical_support_scam

    In December 2014, Microsoft filed a lawsuit against a California-based company operating such scams for "misusing Microsoft's name and trademarks" and "creating security issues for victims by gaining access to their computers and installing malicious software, including a password grabber that could provide access to personal and financial ...

  6. Phishing - Wikipedia

    en.wikipedia.org/wiki/Phishing

    Clone phishing is a type of attack where a legitimate email with an attachment or link is copied and modified to contain malicious content. The modified email is then sent from a fake address made to look like it's from the original sender. The attack may appear to be a resend or update of the original email.

  7. Password notification email - Wikipedia

    en.wikipedia.org/wiki/Password_notification_email

    Password notification email is a common password recovery technique used by websites. If a user forgets their password then a password notification email is sent containing enough information for the user to access their account again. This method of password retrieval relies on the assumption that only the legitimate owner of the account has ...

  8. Use AOL Certified Mail to confirm legitimate AOL emails

    help.aol.com/articles/what-is-aol-certified-mail

    If you're ever concerned about the legitimacy of these emails, just check to see if there's a green "AOL Certified Mail" icon beside the sender name. When you open the email, you'll also see the Certified Mail banner above the message details. When you get a message that seems to be from AOL, but it doesn't have those 2 indicators, and it isn't ...

  9. Reset or change your password - AOL Help

    help.aol.com/articles/account-management...

    From most AOL mobile apps: Tap the Menu icon. Tap Manage Accounts. Tap Account info. Tap Security settings. Enter your security code. Tap Change password. Enter a new password. If these steps don't work in your app, change your password using your mobile browser.