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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1] The most common component of an SLA is that the services should be provided to the customer as agreed upon ...

3. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   Service-level objective. A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of ...

4. Software license - Wikipedia

   en.wikipedia.org/wiki/Software_license

   Diagram of software under various licenses according to the and their : on the left side " ", on the right side " ". On both sides, and therefore mostly , "free download" (). A software license is a legal instrument governing the use or redistribution of software. Since the 1970s, software copyright has been recognized in the United States.

5. Source code escrow - Wikipedia

   en.wikipedia.org/wiki/Source_code_escrow

   Source code escrow is the deposit of the source code of software with a third-party escrow agent. Escrow is typically requested by a party licensing software (the licensee), to ensure maintenance of the software instead of abandonment or orphaning. The software's source code is released to the licensee if the licensor files for bankruptcy or ...

6. Master service agreement - Wikipedia

   en.wikipedia.org/wiki/Master_service_agreement

   A master service agreement, sometimes known as a framework agreement, is a contract reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements. A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly enact future ...

7. End-user license agreement - Wikipedia

   en.wikipedia.org/wiki/End-user_license_agreement

   A brief, written-out beta test software license issued by Macromedia in 1995. An end-user license agreement or EULA (/ ˈjuːlə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright, which has been ...