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  2. Business process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Business_process_outsourcing

    Business process outsourcing. Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its ...

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    A call center in Lakeland, Florida. Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.

  4. Business process orientation - Wikipedia

    en.wikipedia.org/wiki/Business_process_orientation

    A “business process culture” is a culture that is cross-functional, customer oriented along with process and system thinking. This can be expanded by Davenport’s definition of process orientation as consisting of elements of structure, focus, measurement, ownership and customers (Davenport 1993). Davenport also stressed commitment to ...

  5. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .

  6. Customer Service Job Description - AOL

    www.aol.com/news/2010-10-15-customer-service-job...

    Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

  7. Customer engineer - Wikipedia

    en.wikipedia.org/wiki/Customer_engineer

    Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

  8. Knowledge process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Knowledge_process_outsourcing

    Knowledge process outsourcing. Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities [1] which are competitively important or form an integral part of a company's value chain. [2] KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise. [3][4]

  9. Business process - Wikipedia

    en.wikipedia.org/wiki/Business_process

    e. A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels ...

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