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If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon.
If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. Last updated: August 2024.
Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
If Outlook isn't syncing emails, ensure your internet connection is working, turn off the app's offline mode, manually sync your email folders, change your email sorting order so the newest emails are at the top, repair your email account or Outlook itself, unblock the email sender, clear your Outlook cache, or update Outlook.
When you open a file or send an email message in Microsoft Outlook 2010 or later versions, Outlook freezes, or you receive the following error message: Outlook not responding Cause
Outlook freezes or "Outlook not responding" error. Performance issues with too many items or folders. Scan by using Microsoft Support and Recovery Assistant. Documentation for troubleshooting common issues with Outlook for Windows.
The following resources can be used to help you configure Outlook to connect with your Microsoft 365 mailbox and to help resolve problems when you cannot connect to your mailbox: Connect email accounts in Outlook on the web (Microsoft 365)