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v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Organizational citizenship behavior. In industrial and organizational psychology, organizational citizenship behavior ( OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Organizational theory refers to a series of interrelated concepts that involve the sociological study of the structures and operations of formal social organizations. Organizational theory also seeks to explain how interrelated units of organization either connect or do not connect with each other. Organizational theory also concerns ...
JAKARTA (Reuters) -E-commerce firm Shopee said on Wednesday it agreed to make changes to its services in Indonesia after the country's antitrust agency said the platform had admitted to violating ...
Here are the remaining meteor showers that are expected to peak in 2024. Perseids: August 11-12. Draconids: October 7-8. Orionids: October 20-21. Southern Taurids: November 4-5. Northern Taurids ...
Vietnamese President To Lam was confirmed Saturday as the new chief of the Communist Party after his predecessor died July 19. Lam will be the general secretary of the Communist Party of Vietnam ...
The Minister of Foreign Affairs is the head of the Ministry of Foreign Affairs and a member of the Cabinet that answers directly to, and advises, the President of the Republic of Indonesia on matters of Indonesian foreign policy and foreign relations. The minister organizes and supervises the Ministry and its entire staff, included the overseas ...