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Learn how to recognize and report gift card scams that ask you to buy and share codes for payments outside Google Play. Google Play gift cards can only be used to make purchases on Google Play and are not refundable or exchangeable.
Learn how to redeem Google Play gift cards and codes, and troubleshoot common issues such as invalid codes, expired codes, or balance limits. Find out how to contact support, scan gift cards, and check your balance.
Learn how to use physical or digital Google Play gift cards or codes to make purchases on Google Play. Follow the steps to enter your code and redeem it online or at checkout.
Learn how to use Google Play gift cards, gift codes, and promotion codes to make purchases in the Play Store. Find out the restrictions, limitations, and availability of gift cards in different countries and currencies.
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Learn how to spot and avoid gift card scams that use the Google brand to trick you into sending money or personal information. Find out what to do if you’re a victim and how to report the scam to Google.
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Learn how to use your Google Play balance to purchase apps, books, movies, subscriptions and more on Google Play. Find out the maximum limits and country-specific availability for your balance.
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Learn about the refund policies and options for different types of Google Play purchases, such as apps, games, movies, books, and devices. Find out how to request a refund through the website, the Google Assistant, the Play Store app, or the developer.