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  2. Cost to serve - Wikipedia

    en.wikipedia.org/wiki/Cost_to_serve

    Cost to serve. Cost to Serve (CTS or C2S) is an accountancy tool used to calculate the profitability of serving the needs of a particular customer account, based on the actual business activities and overhead costs incurred in servicing that customer or customer type. [1] Businesses are able to reposition customers and services, and how they ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  4. Edward Yourdon - Wikipedia

    en.wikipedia.org/wiki/Edward_Yourdon

    Edward Yourdon. Edward Nash Yourdon (April 30, 1944 – January 20, 2016) was an American software engineer, computer consultant, author and lecturer, and software engineering methodology pioneer. He was one of the lead developers of the structured analysis techniques of the 1970s and a co-developer of both the Yourdon/Whitehead method for ...

  5. AOL Help

    help.aol.com

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  6. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1] Regarding technology products such as mobile phones, televisions, computers, software products or ...

  7. Operating expense - Wikipedia

    en.wikipedia.org/wiki/Operating_expense

    An operating expense ( opex) [ a] is an ongoing cost for running a product, business, or system. [ 1] Its counterpart, a capital expenditure (capex), is the cost of developing or providing non-consumable parts for the product or system. For example, the purchase of a photocopier involves capex, and the annual paper, toner, power and maintenance ...

  8. Transaction cost - Wikipedia

    en.wikipedia.org/wiki/Transaction_cost

    Definition. Williamson defines transaction costs as a cost innate in running an economic system of companies, comprising the total costs of making a transaction, including the cost of planning, deciding, changing plans, resolving disputes, and after-sales. [ 6] According to Williamson, the determinants of transaction costs are frequency ...

  9. Oracle Database - Wikipedia

    en.wikipedia.org/wiki/Oracle_Database

    Oracle Database. Oracle Database (commonly referred to as Oracle DBMS, Oracle Autonomous Database, or simply as Oracle) is a proprietary multi-model [ 4] database management system produced and marketed by Oracle Corporation . It is a database commonly used for running online transaction processing (OLTP), data warehousing (DW) and mixed (OLTP ...