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Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Read about some of the remarkable people and innovations delivering cleaner, smarter, more reliable energy. Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
To reach Duke Energy by phone, call 1-800-777-9898 (North Carolina), 1-800-452-2777 (South Carolina), 1-800-521-2232 (Indiana, Ohio, and Kentucky), 1-800-700-8744 (Florida), 1-800-774-1202 (business inquiries), 1-407-629-1010 (international queries), or 711 (TTY or TDD relay services).
Register for My Account to conveniently access and manage your account from your desktop, tablet or mobile device. It's easy -- just sign in to view your bill, choose how and when to pay, track your usage and more. Register. Do more, on the go!
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
When applying for service online, you can request service as soon as the following business day, or you can schedule it months in advance – whatever suits your needs. For homes with a smart meter, we now support same-day and Saturday requests.
Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.