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General process of interaction and cooperation with CSCW technology. Computer-supported cooperative work ( CSCW) is the study of how people utilize technology collaboratively, often towards a shared goal. CSCW addresses how computer systems can support collaborative activity and coordination. [1] More specifically, the field of CSCW seeks to ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
An Inter-organizational system is an information system shared by one or more suppliers and customers. Organizations might pursue an interorganizational system for the following reasons: Reduce the risk in the organization. Pursue economies of scale. Benefit from the exchange of technologies. Increase competitiveness. Overcome investment barriers.
Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [ 3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [ 4] The objective of BPMN is to support ...
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The Association for Computing Machinery (ACM) defines human–computer interaction as "a discipline that is concerned with the design, evaluation, and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them". [ 4] A key aspect of HCI is user satisfaction, also referred to as End-User ...
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Computer-supported collaboration. Computer-supported collaboration research focuses on technology that affects groups, organizations, communities and societies, e.g., voice mail and text chat. It grew from cooperative work study of supporting people's work activities and working relationships. As net technology increasingly supported a wide ...