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To request a refund for a completed payment, you’ll need to contact the seller through PayPal. If you don't receive a refund, you can open a dispute or a claim within 20 days.
Learn how to issue a full or partial refund within 180 days of the original payment date on PayPal. You can only refund personal payments or payments made with a coupon or gift certificate.
Learn how PayPal processes refunds to your original payment method, usually within 1-2 billing cycles for credit cards, 5 business days for debit cards, and same day for PayPal balance. See how to view the refund status on PayPal or the app, and what to do if it's pending, on hold, or canceled.
What is PayPal Purchase Protection? When you pay for an eligible item from your PayPal account and you don't receive your order, or it shows up significantly different than described, you may be eligible for a refund under PayPal’s Purchase Protection program.
Learn how to contact the seller, open a dispute, or escalate to a claim if you want your money back. Canceling a completed payment is generally not an option because the other party already has the money.
Learn how to offer a partial or full refund to resolve a dispute with a buyer on PayPal. Find out how to access the Resolution Center, enter the refund amount, and add a note if needed.
If you have a problem with a purchase made with PayPal, you can open a dispute or escalate it to a claim. Learn how to do this, and when you can get a refund or a resolution.
If you win a dispute with PayPal, you must return the item to the seller within 10 days and let them know the tracking number and shipping company. Follow the instructions in the email or Resolution Center, cover the shipping costs, and get a refund.
When you pay with your balance and credit card, the refund will go to your PayPal balance and credit card. Once issued, the refund will go to your balance on the same day. The refund to the card can take between 1-2 invoices, depending on the card issuer. Here's how to view the status of a refund: Go to your Activity.
This web page is the user agreement for PayPal accounts in the United States. It explains the rights and responsibilities of personal and business account holders, the fees, the policies, and how to open, close, or link a PayPal account.